Prepare your team, retain response capacity or bring structure to an active crisis.
Schedule a consultationThree ways to work with the Centre
Engage Crisis Management Centre for an active incident, to prepare your team, or to keep experienced response capacity ready under a retainer.
Bring structure to the immediate response: clarify facts, decision ownership, stakeholder priorities and the next actions across leadership, operations, legal and communications teams.
For incidents already under way or escalating quickly.
Request immediate supportDevelop the plans, decision roles and practical judgement your team will need. Training and exercises are built around your organisation, responsibilities and likely scenarios.
For leadership and response teams building readiness.
Schedule a consultationReserve an agreed bank of advisory hours that can be directed to preparation, document work, exercises or incident support as priorities change.
For organisations that want continuity before an incident occurs.
Schedule a consultationIncident Response Retainer · IRR
Choose an annual bank of hours and direct it to the work that matters most at the time. The retainer provides continuity across preparation and response; scope, availability and use are agreed in the engagement terms.
50hours
A focused allocation for plan review, priority advice and a defined preparedness workstream.
100hours
A broader allocation for plan development, exercises and advisory support across the year.
200hours
A deeper allocation for multi-team preparation, recurring exercises and incident-response support.
Hours can be allocated across the five agreed service areas as needs change. If incident support is not required, remaining hours can be directed to agreed training, exercises, policy work or preparedness reviews within the engagement period.
Management structure and stakeholder coordination alongside qualified technical and legal advisers.
Holding materials, stakeholder priorities, approval routes and spokesperson preparation.
Practical scenarios that test decisions, escalation and cross-functional response.
Crisis policies, response plans, escalation criteria, checklists and review cycles.
Preparedness for stakeholder scrutiny and operational issues connected to published commitments and reporting processes.
Preparedness programme
Training, internal capacity and usable plans should reinforce one another. Each programme is scoped to the people who will make decisions and carry out the response.
Focused sessions for leadership, crisis teams, communications teams and designated spokespersons.
Develop the internal roles, routines and judgement required to coordinate a response without depending on one individual.
Create concise working documents that connect governance requirements to the actions a team must take during an incident.
Why preparation matters
Malaysia’s disclosure and resilience expectations are becoming more demanding. Preparation helps leadership teams connect governance requirements to decisions, records and communication during an incident.
Bursa Malaysia’s sustainability reporting requirements are being aligned in phases with the IFRS Sustainability Disclosure Standards. Scope and timing vary by issuer group.
Securities Commission Malaysia · NSRFBank Negara Malaysia’s business-continuity policy requires regulated financial institutions to maintain crisis, continuity and recovery arrangements and test them regularly.
Bank Negara Malaysia · Business Continuity ManagementMalaysia’s data-breach notification framework can create time-sensitive assessment, record and communication work when the applicable notification thresholds are met.
Personal Data Protection Commissioner · DBN guidanceDo not wait for an incident to discover that the plan, the team and the decision process do not connect.
Direct guidance on crisis plans, response decisions, communication, continuity and data breaches.
The roles, escalation routes, decision records and exercises that make a plan usable.
Read the guidanceHow to organise the legal, technical, operational and communication workstreams.
Read the guidanceGovernance, fact verification, decision roles and communication priorities during the initial response.
Read the guidanceSenior advisers with experience in business, media and stakeholder engagement across Asia.
An Australian business leader with more than 30 years of experience in Asia. Nordin established Crisis Management Centre to advise organisations on crisis preparedness and response.
An editor and moderator working across public-interest issues, digital resilience and critical value chains.
Published perspective
Nordin Abdullah is the author of Reputational Security, the first title in his Strategic Crisis Management series. It examines reputation as an organisational security asset amid misinformation and influence operations.
View the publication recordRead Nordin’s own announcement of the book and the crisis-management questions behind the series.
Read Nordin’s postProvide your contact details and a short description. The form will open an email addressed to Crisis Management Centre.
Level 35-02 (East Wing), Q Sentral2A Jalan Stesen Sentral 250470 Kuala Lumpur, Malaysia
